Welcome to AAA DUTY Privacy Policy

AAA DUTY Private Limited is engaged in the independent business of providing multiple services across India to provide the fastest, safest, and most innovative multiple services, thereby providing superior value to customers and channel partners. This policy outlines our practises in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at http://www.aaaduty.com/ or mobile application ‘AAA DUTY’ available services that AAA DUTY offers you on or through the Platform.

At AAA DUTY, we are committed to protecting customer personal data and respecting your privacy. In order to provide you with access to the services, we have to collect and otherwise process certain data about you. This policy explains how we process and use personal data about customers.

By using the Services, you acknowledge that you have read, understand, and agree to be bound by this policy, as well as that you consent to the processing activities specified in this policy.

BACKGROUND AND KEY INFORMATION

(A) How this Policy applies:

This policy applies to individuals who access or use the services or otherwise avail themselves of them. References to "you" throughout this policy are to an end user that uses the platform.

(B) Reviews and Updates:

We regularly review and update our Privacy Policy, and we request that you regularly review this policy because it is important that the personal data we hold about you is correct and accurate.

PERSONAL DATA WE COLLECT WHILE USING OUR APP

(A) CONTACT DATA provides your address, location, mobile number, etc.

(B) COMMUNICATION DATA provides your address, information posted in service requests, offers, feedback, and reviews. We also collect your chat and call records when you connect with our technicians regarding a service through the platform.

(C) TRANSACTION DATA provides information about how you use the services, a limited amount of information for tracking transactions that are provided to us by payment mode, and UPI IDs for processing payments.

HOW DO WE COLLECT PERSONAL DATA?

We use different methods to collect personal data, like from direct interactions with you or from automated technologies or interactions, like each and every time you use the platform or use services.

HOW DO WE USE YOUR PERSONAL DATA?

We will only use your data when the law allows it. Mostly, we need to provide you the services to verify your identity, register you as a user, create a user account on the application, and improve the functionality of our services based on the information and feedback we receive from you after your last service. We also need to track the transaction details you have provided to us for the services.

DATA SECURITY

We implement appropriate security measures and privacy features on our application, including OTPs on your registered mobile number, so based on the OTP validation, the application will allow you to access the services. We are not liable if your information is misused, stolen, or lost by an unauthorised user.

DATA RETENETION

You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose. In some circumstances, we may aggregate your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

UPDATES TO THIS POLICY

We may occasionally update this policy. If we make any changes to this policy in the future, we will upload the revised policy on the platform or share it with you through other means, like your email. We encourage you to periodically review this policy for the latest information on our privacy practices.

If you have any questions or doubts about this policy, you can reach out to us. With your feedback and queries, you can contact us on our website.